Helpdesk & NOC Services
Terms and conditions for CreaTech Helpdesk Services
PriorityResponse SLADescriptionCritical30 Minutes This is an EMERGENCY condition that significantly restricts the use of an application, system or network to...
Fri, Mar 22, 2019 at 3:39 PM
This is an Agreement between you ("Client") and CreaTech Innovations LLC, ("Company"), for the purpose of providing managed Network and ...
Mon, Oct 12, 2020 at 10:59 AM
Time Of Service Applicable Rate Monday - Friday 8:00AM until 5:00PM Business Hours Monday - Friday 5:00PM until 11:00PM After Hours Monday - Friday 1...
Mon, Aug 3, 2020 at 4:30 PM
Holiday Observed Billable Rate New Years Eve December 31st Holiday Rate New Year's Day January 1st Holiday Rate Memorial Day Last Monday in...
Tue, Jul 28, 2020 at 5:30 PM
The following third party software packages are supported for third party patch management: 7-Zip Adobe AIR Adobe Acrobat Reader DC...
Wed, Aug 5, 2020 at 4:43 PM
Task Day Time Workstation Windows Patching: Critical & Security Updates NOTE: Servers may automatically reboot if needed Daily 12:00-14:00 ET Wo...
Wed, Aug 5, 2020 at 4:42 PM
The list of services is not intended to be all includes, and generally represents the types of requests that are supported by our Help Desk Support de...
Wed, Aug 5, 2020 at 4:44 PM