CreaTech Innovations LLC has merged its VOIP hosting services with CyberLynk Network, Inc. None of the other services that you have with CreaTech Innovations LLC will change. The only change you as a VOIP hosting customer will see is CyberLynk will now provide all of the VOIP and Phone System support, maintenance and billing functions.
What to expect in the upcoming months:
- Phone systems will be migrated to New Datacenter & servers
- Faster responses from Tech Support
- Invoices will come from CyberLynk
- Select packages will see resources increased at no additional charge
CyberLynk is dedicated to giving businesses innovative quality VOIP and superior service to aid them in their quest for making their VOIP experience the greatest ever. Because of this CreaTech Innovations LLC has decided to move all of its VoIP customers to CyberLynk which already operates the data centers and VOIP server hardware. This means that you will NOT have to migrate your phone system or make any changes.
All aspects of your relationship with CreaTech Innovations LLC, from customer service telephone numbers and personnel will stay the same. The ONLY change is that you will now contact CyberLynk regarding your phone system and VOIP services. To ensure that our commitment to putting customers first and our desire to be your partner in the important work you perform is achieved, the employees of CreaTech Innovations LLC and CyberLynk will make every effort to ensure that your every-day interactions with us will go smoothly.
In addition, CyberLynk proudly and confidently makes the following commitments to your business:
Commitment to Reliability: We know you need a partner who is 100 percent reliable. Our network reliability is top-notch - our website is always up. We utilize the latest and greatest technology and house our own servers in our own private and secure data centers.
Commitment to your Investment: We honor you as a partner and make sure your fees are reinvested to enhance your services. We don't cut corners, we don't try to sell you what you don't need, and we don't waste your money on frivolous Super Bowl ads.
Commitment to YOU: You chose us among many competitors, and we'll prove that you made the right choice. You can depend on CyberLynk to do everything in our power to satisfy all your online hosting and marketing needs. We're honored to have your business, and we'll do what we can to keep it. We are completely dedicated to your satisfaction.
Important CyberLynk Contact Information:
We are looking forward to providing you and your company with all the resources needed to utilize the Internet efficiently.
Please use the following contact information when trying to reach CyberLynk:
General Tech Support: Anything to do with accessing your phone system, configuration issues, incoming/outgoing phone calls, and client software configuration.support@CyberLynk.net or call 800-862-5965.
Billing: Do you have a question about a charge on your bill? Do you need our payment address? billing@CyberLynk.net
On behalf of the employees and staff of CyberLynk, we look forward to many more years of service together. We do not take your loyalty for granted. Our customers come to us because they want a reliable partner in the online service market. CreaTech Innovations LLC and CyberLynk will never rest in our pursuit of our goal to remain at the forefront of innovative VoIP related hosting solutions.
Additional Information
Billing
• CyberLynk offers online account management, payment processing and order processing. The URL used to access your billing account will be https://secure.cyberlynk.net
• If you pay via credit card the charge will now read 'CyberLynk Network'.
• All customer Bill Dates will be changed to the 1st of the month after the migration to the new billing system
• CyberLynk does accept PayPal Subscriptions but all active subscriptions will be cancelled and new subscriptions will need to be made once your account in migrated to CyberLynk's Billing System
Support
• The URL to access the web based ticket system is now: https://secure.cyberlynk.net
If you have any questions about these changes please feel free to contact CyberLynk at 800-862-5965 or support@CyberLynk.net